Mirmalam Laundry Service Refund and Returns Policy
General Policy:
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No Refunds for Standard Services: Mirmalam does not offer refunds for standard laundry services unless there is a demonstrably significant quality issue with the cleaning, as determined by our quality control team.
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Claims Process: To make a claim regarding the quality of your laundry, please contact Mirmalam within [Number] days of receiving your order, providing detailed information and images of the issue.
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Lost Items: In the event of a lost item, Mirmalam will attempt to locate it and, if unsuccessful, provide reasonable compensation based on the item’s estimated value, subject to proof of purchase.
Specific Refundable Situations:
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Damaged Items: If an item is demonstrably damaged due to Mirmalam’s cleaning process, we will repair the item or provide a refund for its value, depending on the nature of the damage.
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Wrong Order: If Mirmalam delivers the wrong order to you, we will re-wash and deliver your correct order at no additional cost, or provide a full refund if you choose not to have the order re-washed.
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Unclaimed Items: Unclaimed items left at Mirmalam’s facility for more than [Number] days may be disposed of, and no refund will be provided.
Return Process:
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Contact Us: To initiate a return or claim a refund, please contact Mirmalam within [Number] days of receiving your order.
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Inspection: All items returned for a refund will be inspected by our quality control team to verify the reason for the return.
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Refund Method: Approved refunds will be issued via [Payment Method] within [Number] business days.
Exclusions:
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Stains Not Guaranteed: Mirmalam cannot guarantee the complete removal of all stains, particularly stubborn or old stains.
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Delicate Items: For delicate items, please inform Mirmalam prior to cleaning to ensure appropriate handling. We may not be able to accept responsibility for damage to delicate items not properly disclosed.
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Missing Items: Mirmalam is not responsible for items that were not included in your laundry order when dropped off.
Important Considerations:
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Proof of Purchase: To process a refund, you may be asked to provide your original receipt or order confirmation.
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Local Laws: This policy is subject to local laws and regulations.
By using Mirmalam’s laundry services, you agree to the terms of this Refund and Returns Policy.
Do you have any questions about our refund and returns policy?
Note: This is a sample policy. Always consult with a legal professional to ensure your policy complies with local regulations and accurately reflects your business practices.
Key Points to Customize:
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Specify the timeframe for contacting regarding quality issues and claims.
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Define the compensation method for lost items.
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Indicate your preferred method for processing refunds.
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Clearly state any limitations regarding stain removal or delicate items.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
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By email: info@mirmalam.com
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By visiting this page on our website: https://mirmalam.in/contact-us/
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By phone number: 09769233046